Car Hire Terms
Terms and Conditions
Car Hire Terms
All rates are exclusive of fuel
At Ebenezer secure links, We offer Special monthly and long term rates available on request
Rates subject to terms and conditions of our car hire contract
Car Hire Conditions in Uganda
To hire a vehicle, you must be between ages of 23 and 70 years of age and be a holder of a valid international driver’s permit for the past 2 years and have no endorsements.
A copy of your passport, driving license, full contact details and a full advance payment (20% of the total amount) to confirm your booking and reserve the car for the specified period. The balance can be paid on commencement of service. Additional cash deposit may be required under certain special circumstances.
Driving License & Age Limitations.
Drivers should provide a valid national or international driver’s license held at least two years and minimum 21 years age for groups Economy to Wagon, 25 years of age and minimum 3 years of driver’s license for groups Standard and higher, 28+ years of age for groups Luxury or higher. If you are over 75 years old Kindly inform us, age restrictions may apply in certain locations.
Minimum Rental Period
Minimum rental is 24 hours. Any rental period less than 24 hours also requires a whole day rate.
Rates Include
- Unlimited Mileage, Driver, local taxes, oil, maintenance, 24 hours road assistance. Special rates and terms may apply for long term rentals (minimum 30 days)
Rates Exclude
- Fuel, Personal insurance (PAI), one way rental fees (where applicable), optional extras (additional drivers, infant/child seat, special equipment, and optional insurances), parking fees, highway.
Additional Drivers
Rental cars may be driven by maximum 2 additional drivers apart from main driver. Charges often apply for additional drivers which may be bought at the time of reservation. Additional drivers should meet age and license requirements at the time of rental, also should be registered in the rental agreement. If any accident occurs while non-registered driver is driving the rental car insurance will be void.
Infant/Child/Booster seats
Up on request at the time of booking infant/child/booster seats are available at an additional cost up to USD 10.00 per day depending on the number of rental days.
Flight Information
It is customer’s responsibility to provide the correct flight number and arrival time, before departure. If this is not available at the time of booking, please ensure that you will inform us of this at least seven days prior to departure. If the information is not provided in time, no responsibility can be accepted or compensation allowed for a failed rental. This is to allow staff to be ready for you on arrival.
Delivery & Collection
There is no delivery and collection fee at the cities where Proper Car Rental offices are during the office working hours. If you need to pick up/drop off from hotel, accommodation address or out of city limits or office hours, there may be a fee applies of USD 10 per Km to the nearest Proper office.
Car Groups/Models
Particular makes and models of vehicles are not guaranteed. The requested group and specifications (e.g. Compact A/C manual) would be guaranteed. Ebenezer Secure Links reserves the right to substitute the car type reserved to a similar or higher car group, under circumstances beyond control.
Delayed Return/Early Return
Delayed Return : For each hour the charge is 1/3 of daily rate. If it’s more than 3 hours then it will be counted as an extra day.
Early Return : There are no refunds given for vehicles returned before the specified return date/time written in the rental agreement
Condition of Vehicle
Vehicle should be returned at the same condition it is rented. If a special cleaning is required it may be charged at return.
Fuel Policy
Vehicles are not provided full tank, so client should return the car as it is rented. If the car is returned with more fuel than at pick up, there will be no refund. However client may request pre-paid full tank at the time of booking.
Traffic Fines
Legal responsibilities resulting from traffic violations incurred during the rental period must be paid by renter for all self drive clients.
Cancellation Policy
Client may cancel according to our cancellation policy and may get refund. Our cancellation policy:
- In the unfortunate event that you have to cancel your rental, Ebenezer Secure Links will levy a charge for the cancellation of your booking prior to your collection date (see below).
- No refunds will be given for rentals ended early, for late collections, for no shows or for cancellations made after the rental start date. All cancellations must be made in writing, mailed to info@ebenezersecurelinks.com
- Cancellation charges are:
7 days or more before start date, 30%
6-3 days before start date 50%
2-0 days before start date 75%
- The charges are based on the total cost of the car rental
